Collection of Personal Information
Except as disclosed in this Policy, we do not collect personal information about visitors to this Site.
We maintain standard Web logs that record data about all visitors who use this Site. These logs may contain:
We may place Internet "cookies" on visitors' computer hard drives. Internet cookies save data about individuals, such as their name, user-name and the pages they visit on our Site. When a visitor with one of our cookies on his or her computer revisits our Site, we are able to recognize that computer and tailor our Site to be more helpful and efficient for that visitor. Also, cookies help us to provide streamlined services, and to document our transactions with visitors to this Site. You may have software on your computer that will allow you to decline or deactivate Internet cookies, but if you do so, some features of this Site may not work properly for you.
Visitor/Customer Requests for Information
If you ask a question or make a request through this Web site, we may store your message and our response for awhile. We may also use this information, and any information you give to us in response to a survey on the Site, to send you information about newsletters offered by the Hospital; promotional events and upcoming programs at the Hospital; notices of enhancements to our hospital services; additional surveys; and to send you an e-mail version of our physician directory.
At the point where we request information about you as a visitor, our site provides users with the opportunity to opt-out of receiving communications with us. If you are requesting an appointment online, purchasing gift shop items, or making a donation, we may need to contact you in order to expedite your request.
Access, Correction, Deletion and Data Integrity
Requests to access, correct or delete personal information may be submitted using our contact information from Section 9 of this Policy. Please note that we do not consider Web log information to be personal information. Also, we may not be able to delete or revise information about you that we have relied upon to provide services to you, or that we are legally required to maintain.
Use and Disclosure of Personal Information
We do not sell or rent personal information about visitors to this Site. We do not use or disclose personal information obtained through this Site except as expressly described in this Policy.
We use information obtained from weblogs, cookies and visitor requests for the purposes described in Section 3 of this Policy. We also use personal information obtained from this Site to respond to requests, improve our services, demonstrate the quality of our services to our auditors and government agencies that have oversight of the Hospital, and for the additional purposes described in subsection "b" below.
The Hospital may disclose personal information to any person performing audit, legal, operational or other services for the Hospital. Whenever possible, the Hospital will require any recipient of personal information for these purposes to agree in writing to use the information only for the purpose for which it was disclosed and to destroy or return it when no longer needed for that purpose.
We may disclose personal information when required to do so by a subpoena, court order, or search warrant. Except when deemed by the Hospital to be infeasible, the Hospital will notify the individual of a subpoena, court order or search warrant for the individual's information, by e-mail using the e-mail address (if any) that the individual provided to the Hospital.
The Hospital may disclose personal information as it deems appropriate to protect the safety of an individual or for an investigation related to public safety or to report an activity that appears to be in violation of law.
The Hospital may disclose personal information to protect the security and reliability of this Web site and of the Hospital, and to take precautions against liability.
The Hospital may disclose personal information to any successor in interest (any company or organization that purchases or otherwise takes over the Hospital's assets).
From time to time this Site may contain message boards and/or news groups ("Forums"). Please remember that any information disclosed in these areas becomes publicly available. You should exercise caution when deciding to disclose your personal information in these areas. The Hospital does not maintain or routinely monitor information posted on any message board or news group on our Site; however, it reserves the right to remove any postings that it deems inappropriate.
The Hospital protects the personal information it has collected from this Site by using industry standard security precautions against loss and unauthorized access, destruction, use, modification or disclosure of that information. The Hospital complies with the security safeguards detailed in its computer security policies and procedures, and routinely monitors that compliance. When credit card information and other financial information is transmitted over the Internet we use industry standard, SSL (secure socket layer) encryption to protect that information.
The Hospital does not intend to collect personal information from children under age 18. The Web Site's services are directed at adults, and therefore this site is intended for use by adults only. No information should be submitted to or posted on this web site by users under 18.
Questions, Complaints or Requests to Change Information
3020 Children's Way
Mail Code 5037
San Diego, CA 92123-4282